Return Policy
Return & Refund Policy – Singhar Jewellers UK Ltd
Last updated: 17/10/2025
At Singhar Jewellers UK Ltd, we want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your order, our Return Policy outlines your rights and the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
You may return items within 14 days of receiving your order in accordance with UK Consumer Contracts Regulations.
To be eligible for a return, the item must be:
Unused, unworn, and in the same condition as received.
Returned in its original packaging with all certificates, receipts, and tags intact.
Certain items are non-returnable, including:
Custom or personalized jewellery (engraved, made-to-order, resized, or specially designed items).
Earrings and body jewellery (for hygiene reasons).
Items purchased during clearance or final sale (if stated as “non-refundable” at the time of purchase).
2. Return Process
To initiate a return, please contact our customer service team at info@singharjewellersukltd.com within 14 days of delivery.
We will provide you with a Return Authorization (RA) number and instructions.
Items returned without prior authorization may not be accepted.
Customers are responsible for securely packaging and shipping the item back to us. We recommend using a trackable and insured shipping method.
3. Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, a refund will be issued to your original payment method within 7–10 business days.
Original shipping charges are non-refundable, unless the item was faulty or incorrect.
4. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with photos of the item.
We will arrange a replacement or full refund at no extra cost.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
Check your bank account again.
Contact your credit card company or payment provider.
If you still have not received your refund, contact us at info@singharjewellersukltd.com
7. International Orders
For international returns, please note:
Customs duties, taxes, and shipping fees are non-refundable.
The buyer is responsible for any return shipping costs.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Singhar Jewellers UK Ltd
Address: 166-C, Manchester Rd, Manchester M16 0DZ, United Kingdom
Email: info@singharjewellersukltd.com
Telephone: 0044-740-5554555